Horizon Hobby, Inc. ATTN: Hangar 9 4105 Fieldstone Road Champaign, IL 61822 Main Phone: (217) 352-1913 Toll-Free: (800) 338-4639 Support Phone: (877) 504-0233 Sales Phone: (800) 338-4639 All warranties and guarantees, including missing items, are handled directly by the manufacturer of that item. Should there be any problem with a product, you (The Customer) will need to contact the manufacturer to obtain service. Manufacturer contact information is available upon request. We must be contacted for a return authorization number before returning items for any reason. We cannot accept returned items that have been opened or are not in their original sealed factory containers.